Helpful Car Repair Tips

Transmission Repair - Secrets to choosing the right transmission shop

Posted by Brian Brown on January 26, 2011 at 2:39 PM

These days it is really getting hard to figure out how to choose the right transmission repair shop that will be in your best interest if you have a transmission failure or problem. Most folks are fairly naive about what to look for orlisten to when choosing a place to replace a worn out transmission, this post should be helpful.

If calling some shops is your first move, I would recommend having a list of questions handy and doing a lot of analytical listening to what the person on the phone is saying. A qualified shop owner will listen too and use your information as a guide and use this info to convince you in terms you understand why his shop is the best one to do business with, without even quoting you a price.

It is unethical to quote prices over the phone on transmission problems before it is examined. I think in most cases a shop can sell itself over the phone by being professional, sincere and honest to you. A referral from a friend that had a good experience is the best recommendation of all. In any case, you may narrow your choices down to a few shops. With that in mind it would be a good time to visit the shops and see what they look like and talk more with the person in charge...such as Bob at Bob's Garage.

At Bob's we have no secrets to building customer confidence. We always treat customers just like I want to be treated when I enter a repair facility for any professional service.

We start with a phone call by making a convincing argument why the vehicle needs to come to our shop and be diagnosed first, for free. We have a lead sheet so we could write the customers name down and problem.

#1. We greet our customers by name when possible to show we were listening to them on the phone.

#2. Our shop is clean and organized which simply gives a good impression. It makes it easier to do good work also.

#3. Naturally if the shop is clean and safe it is great to give your customers a tour of the shop equipment, facility and technician/s who will work on your vehicle.

#4. We will give as much time as you the customer needs to understand the suggested transmission repair and why it is the repair that suits their interests the best.

#5. No pressure or obligation if you need to think about it overnight or needto check out another business.

For reasons I can explain another time, an overly busy shop is not always a good sign for choosing a facility.

I recommend checking with the Better Business Bureau and the Division of Automotive Affairs. Most states have a consumer division for reporting fraud, poor repairs, etc. Other good indicators are how long they have been in business. The longer the better in most cases. Don’t discount a newer or young shop just because it is new, if you get the right vibes, than you may have a diamond in the ruff.

I don’t think lots of superficial diplomas all over the walls are imperative, but they are impressive. The important thing is ongoing trainingand education to keep up with the newest technology. The owner should not only be a mechanic, but more importantly a good business man. A technician is not a business man and may not even understandthe paradigm of doing business. The most competent replacement shops will always seek the best suppliers they can find and build good relationships with them.  For instance, is a time proven transmission shop who builds confidence in you from the second they answer the phone.

Don’t forget that if the shop owner listens well, then they can really fit you with exactly what you need. Without seeing the car and talking with you there is no way to determine if you even need a replacement transmission. I have seen cases that were mistaken for being a transmission problem and actually were engine problems.

 Best of luck I hope this was helpful.


Categories: Transmission Repair, Car Repair, Automotive Repair

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Reply Nancy Knaack
4:36 AM on April 20, 2012 
I approach to do some additional exploration on this. Gives thanks for sharing this timely data. Werequire additional like this.Another informative blog? Thank you for sharing it? Best of luck for further endeavor too..
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Reply Jannah Delfin
9:24 PM on November 10, 2013 
Interesting post. I hope you can still write more good stuff like this article.

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Reply Ronald Swanson
9:54 AM on March 6, 2015 
I love your suggestion of asking questions over the phone to whatever mechanic I call, to see why they would be the best pick for my car. On top of that, I will know, that if they give me a quote without checking out my transmission, they probably aren't the most ethical company. This is a good way for me to sort out which companies I trust to work on my car.

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